Answers to the most common questions about CLASH. If you don’t find what you need, email us at ali@demir.pro.
How to play
CLASH gives you a grid of numbers and a target number. Tap numbers so they add up to exactly the target, then confirm to score. Clear as many targets as you can before the 60-second timer runs out — faster solves and win streaks score more.
Daily challenges, campaigns, and group challenges all use the same core rule: match the target.
Delete your account
You can permanently delete your CLASH account and data from inside the app (Home → hub menu → Settings → Delete account). Full steps, what is deleted, and what is retained are on the dedicated page:
Cancel a subscription
Subscriptions (such as the ad-free subscription) are billed by the store you bought them from, so you cancel them in that store — not inside CLASH.
iPhone / iPad (App Store)
- Open Settings and tap your name.
- Tap Subscriptions.
- Select CLASH, then tap Cancel Subscription.
Android (Google Play)
- Open the Google Play app and tap your profile.
- Tap Payments & subscriptions → Subscriptions.
- Select CLASH, then tap Cancel subscription.
Important: deleting your account does not cancel a subscription. Cancel it in the store first so you are not billed again.
Refunds
All purchases are processed by Apple or Google, and refunds are issued by them — we cannot charge or refund a store account directly. To request a refund, use the store’s own process:
- Apple: reportaproblem.apple.com
- Google Play: Request a refund for a Google Play purchase
If you think you were charged in error, or a purchase didn’t unlock in the app, email ali@demir.pro with your store receipt and we’ll help.
Ads and ad-free
CLASH may show a banner ad and optional rewarded ads that you choose to watch in exchange for a bonus. An optional ad-free subscription removes ads. Where required you can manage ad personalization through the consent form; see our Privacy Policy for details.
Privacy and your data
Our Privacy Policy explains what data we process, why, and how long we keep it. You can delete your account and data using the steps above.
Troubleshooting
I can’t sign in
Make sure you’re signed in to the same Google or Apple account you used before, and that you have a working connection. Try closing and reopening the app.
My progress looks lost
Progress is tied to your account. If you were playing as a guest, your data lives on that device only and cannot be recovered after reinstall or device change. Sign in with Google or Apple to keep progress across devices.
A join or challenge link doesn’t open
Install CLASH first, then tap the link again. If it still doesn’t open, try opening the link in Safari or Chrome rather than an in-app browser.
Contact us
Still need help? Email ali@demir.pro. To help us respond faster, include:
- Your username tag (if you have one).
- Your device and OS version (e.g. iPhone 15, iOS 18).
- A short description of the issue, and screenshots if possible.